THE CORPORATE SERIES|Demystifying Organizational Success – (Part 2)

Too often, in the everyday throng of the corporate world, Management tends to lose sight of many of their star players. The race to better the bottom-line translates into a disproportionate recognition of the sales staff, who are bringing in the business. This imbalance is further exacerbated by the notorious bell curve that shapes most corporate performance appraisals: there are a limited number of distinctions that can be allotted and these are summarily assigned to the usual suspects.

While this system is great in the short term, it is unsustainable and damaging in the longer term. In the relentless competition for limited business, where the pie doesn’t grow as proportionately as the hands digging into it, it becomes a self-defeating endevour. That is because the robustness of the new business is not supported by a congruously adequate operational and service structure/ platform. This disparity translates into dissatisfaction, both internal and external, culminating finally into good staff and customers abandoning their loyalty to the organisation and the brand.

What, then, is a workable panacea to this conundrum?

Where the company is in an early growth phase, skewing your rewards structure towards the left to make it more sales driven, is in fact, a good approach. Based on the presumption that the basic operational and service infrastructure is already in place and functionaing, the objective then can predominantly be to mobilize new business.

Up to what point, then, can this skewed rewards structure be gainfully applied?

That strategic pivot needs to be meticulously defined as the acceptable number of complaints per 1000 customers or the Complaints Ratio. This will also define how the company aims to position itself in terms of a niche or mass market service provider or both. If you’re the former, then a complaints ratio between 5% and 7% will work; if you are catering to a more specific, smaller/ discerning subset of customers, then a complaints ratio of less than or equal to 1% should be the standard.

Right from the start, have a robust feedback system in place to not only capture customer driven complaints but also bank initiated VoC* streams. (I will go into more detail on Customer Experience systems in another blog post). To ensure that the business that your sales teams have so laboriously extracted from the market, remains within the realms of your brand, it is essential to define and keep in perspective the goalpost at which to recentre the rewards program of the company towards a more balanced sharing out of bonuses and compensations. This then, will be defined as the Tipping Point at which the company should regroup and review their performance enhancement techniques and payouts.

Talent Management: While the compensation and rewards system may be frontline-skewed depending on which part of its life cycle the organisation is at, there are other steps that can be taken to ensure internal organisational robustness. A key element here is talent management. This is a hybrid financial and non-financial/ psychological reward system that ensures the company retains its best and brightest even while it is predominantly focusing on business acquisition and growth. Enter the HR department and the Management Committee. These 2 entities will need to work in focused tandem to ensure the success of any talent management initiative. The modus operandi is simple:

The top performers in every unit across the organisation need to be identified. This is your talent pool.

An HRRM* needs to be designated to each of these individuals. These RMs will regularly (every quarter at least) engage with their professional wards to find out how they’re doing/ discuss skill set development opportunities/ identify possible new positions/ optimally manage expectations – basically a VoE* and staff development session.

Each one from the talent pool is also assigned a Mentor who is a member of the Management Committee. They also meet regularly where the conversation is about aspirations/ life goals/ sharing of experiences – basically a Character and Ethics building session.

It is incredible how effective and motivating non-financial reward and recognition programs are. Human beings at their core, are an amalgamation of emotion and feeling. These psychological gestures of appreciation are sometimes more effective than even financial rewards and result in a thriving, loyal, market leading work force. Having said that, both financial and non-financial acknowledgment structures that are highly skewed towards just a few functions/ units, lose their temerity and effectiveness with time. ManCom* wisdom plays a big role in finding that right balance, at a given inflection/ change point in the life of the organization of keeping all their people feeling appreciated and happy to be a part of the brand.

Succession Planning: This element of the corporate rule book is not given half as much importance as it should be. I have seen a number of fabulously managed units/ companies fall to the wayside when the manager leaves. The culprit: poor to non existent succession planning and training. There are a couple of reasons for this inadvertent oversight: the first, mostly because it just is not on the company radar, which means there is no trickle down incumbency of this factor into performance appraisals. This also means that it usually doesn’t tend to happen and even if it does happen, it is haphazard and personality driven rather than systematic, continuous and goal oriented. The other reason has to do with our human emotions again – an insecurity about being challenged or even being outshone by the Second-in-command. This i have also witnessed and have seen the natural/ most probable successors to a job role, leave the organisation as they are sidelined and trivialised.

Again, a robust succession planning system needs to be in place to ensure the organisation does not fall into the rut of outsourcing most key positions or losing its essential human capital of promising/ talented one-downs.

(Read Part 1 here: https://theroamingdesi.org/2020/10/29/corporate-seriesthe-de-mystification-of-organizational-success-part-1/ )

(Read Part 3 here: https://theroamingdesi.org/2020/12/01/corporate-seriesdemystifying-organizational-success-part-3/ )

  • *VoC: The Voice of Customer feedback platform consists of a number of feedback streams to allow customer concerns and suggestions to be effectively channeled.
  • *HRRM: Human Resources Relationship Manager
  • *VoE: The Voice of Employee feedback platforms are formal avenues to facilitate constructive staff critique and suggestions.
  • *ManCom: corporate-speak for the Management Committee.

POLITICAL FARCE|AN ODE TO @therealdonaldtrump

**There's a sad sort of clanging from the clock in the hall
And the bells in the steeple too.
And up in the nursery an absurd little bird
Is popping out to say cuckoo cuckoo, cuckoo...
Regretfully they tell us
But firmly they compel us
To say goodbye...
To YOU!
And so my dear Mr. President
I wrote this ode for you, for you.
Your time is up, you tried so hard
I always rooted for you, it’s true!

Despite intuitive knee jerks to the contrary
I kept steadfast in my fidelity to thee.
And now you’ve been sadly booted out
By the insidious US political machinery.

‘Tis true you created gross divisions
In a fundamentally diverse United States
But you were only showing up what was so viscerally embodied
By large swathes of the American electorate

‘Tis true you were the Demonizer-in-Chief
You gave the Corona Ravagement Envy
You were gleefully racist, bigoted, xenophobic
But you were only exemplifying what so many were intrinsically;
Not just quietly closeted anymore with those lofty ideals
But free to strut them, and really relish the feels!

And although there was now all that national drama
There was also the new MAGA*-powered Sovereign Fiefdom
You uplifted the cause of exclusionary statehood
Allowing The rest of the world that rare freedom
To regroup, repair and renew in a space
Not perpetually imprinted with Uncle Sam’s face

You were summoning home all American troops
As you rolled back on the US’ war waging strides
You were making your America great again
And letting the rest of us get on with our lives.
But you were unique in your internationally disinterested approach,
Since America had always been that one invincible roach
That brazenly roams your kitchen by day and by night
Leaving you with the detritus of its pillaging might.

Your political incorrectness was apostatized
To paint you as the resident devil incarnate
Your incongruous presidential demeanor
Was touted to be the fall of the American super state.
And so 45th, you have been summarily dismissed
As a globally failed one term president no less!

But I mourn your hyper-blustery POTUS days,
And Im hazarding a guess that I’m not alone.
The last 100 years of American politics
Have elicited their fair share of planet-wide groans.
Another 4 years of you would have at least shaken
The memory of a bullying, blood-letting American nation.

Now vestigial shadows of America’s wars
Are rearing their ugly heads once again to explore
New conflicts, new conquests, new treasures to be taken;
More intrusion, displacement, refugees, coercion,
Every ounce of dignity and fair play foresaken.
There seems to be naught but more US agitation
Writ portentously large on our collective horizon

And so in ending, to the @realdonaldtrump I say,
We will indeed miss you HUGELY sir;
Your autocratic, Jesus complex,
Your dash of frankincense and myrrh.
Now is also the time for the rest of the planet
To take to their tranquilizing zen spaces;
My crystal ball tells me we’ll soon be battling again,
In America’s brand new edition of The Hunger Games* Races.

De Khudai pe aman

**lyrics from “So long, farewell” from the movie The Sound of Music
*MAGA: Donald Trump’s political slogan - Make America Great Again
*The Hunger Games: A 2012 apocalyptic science fiction trilogy where children battle it out to the death in a bizarre state run electorate-subduing campaign
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THE CORPORATE SERIES|Demystifying Organizational Success – (Part 1)

It has now been over 6 years since i decided to take a sabbatical if you will, from my corporate career. I embarked on it more in the spirit of a healing process (life had thrown a few curveballs at me in 2012/13), rather than a wild abandonment of the work rigour, resulting precariously also, in the sudden and definitive staunching of a hitherto steady income!

Even so here i am, half a decade on, happier and probably somewhat healthier and wiser too! However, you can take a person out of the corporate halls of slog, but you can’t take the corporate exactitude out of the person. And so, i have over the last 5 years, approached all my experiences across the service industry spectrum, from the hospitality to the airline to the internet service providers with my customer experience hat adroitly perched upon my head. I have, quite a while ago, given up even the pretence of being a congenial, everyday customer with a heart full of forgiveness and a kind blurriness of mind reserved especially for appalling episodes of experiential breakdown. I notice everything and while i have made earnest efforts to not treat every service gaffe/ misdemeanour like it was committed by a flawlessly trained prodigy, i do pick my “service battles” from the point of view of identifying those likely eliciting the maximum bang for the buck. So while i won’t voice the mental angst of grossly delayed service followed by fumbling/ bumbling remedial efforts, I will respectfully opine on the myriad different withdrawal regulations that are applied to my NRFC* account – each disparate rule a tribute to its creative forger and executor of the day. The subsequent explanations to central bank auditors could make for a whole new banking science fiction genre; not to mention the plethora of post facto documentary and explanatory toil that I, the customer, would likely have to undertake to help the institution to regularise its stream of inadvertent but almost lovingly repeated foibles.

And so, to cut to the chase, i’ll go right to the helm of affairs – to the leadership of the organisation. That seat of power that can make or break the best and the worst of enterprises.

So what does a good Management Team do to create organisational success?

There are a few simple but utterly alchemical factors here that can convert even a seemingly jinxed piece of corporate enterprise into a decent success. I will explain each in successive blog posts.

Creating and Nurturing a Distinct Organisational Culture: There have been a couple of times, (twice for those inclined to use “couple” to mean a scattering!) where i have become part of a company culture where i felt like i was working for a home enterprise. The work environment being so disparate across the board that it ranged from an all out gestapo reenactment in one unit, to a space bubble with barely a shared ethos among its occupants, in another. And although the 2 units were highly dependent on each other in a particular product value chain, the twain barely ever met in purpose, harmony or delivery. Left unchecked, this work culture dissonance had added over a month to the end to end delivery turnaround time of the particular service. Complaints were rife; staff had been changed multiple times; bonuses were withheld. But despite the best of intentions, the issue stuck like the karmic backlash of a past life. Simply because there was no defined work culture, ethos or a shared Big Picture.

This work culture incongruity is a death knell for companies, especially in the service industry where, unlike in consumer goods producing FMCGs*, the end-user gratification is a sum total of their experience at that point in time with the organisation. Think of opening an account at a bank; your entire takeaway is nothing more than the knowledge that you have a new account in a particular bank underscored by the experience that accompanied that fact. Therefore, leaving the objectives of a mid-sized to large corporation undefined to its daily drivers and facilitators translates into the inevitable gross dilution of end-user experience that in time leaves nothing of the original/ intended USPs* of the company

Enter the dual magic of the Vision and Mission Statements*. These vessels allow management to clearly, concisely and effectively embody not only the existential purpose of the company; but also right to the T, what it means to be a part of the company as staff, customer, supplier and advertiser. (I’m personally not a big fan of shareholder stakes being vocalised in these statements). Building focused understanding, enthusiasm and energy behind these formal statements help to create and perpetuate a distinct company culture. People respond because by nature we are social creatures, and these statements of purpose then become the catalyst for nurturing a community of professionals with a clear unified end goal. A robust company culture though, is not a static thing. While the primary values remain unchanged (e.g. an FI’s* focus on technology, accessibility and financial security), the culture around those values is ever evolving to successfully accommodate the continuous diversity of its people, systems, customers and the external environment. The openness to change needs to be learnt/ imbibed at the get-go; imparted with veracity, in the very earliest of company orientation training programs.

Company management, the ManCom*, is the rightful custodian of the Vision and Mission statements; while every staff is the practical incumbent. In the best organisations, Management role models these values in visible ways to give them meaning, relevance, and to embed them into the DNA of the organisation at large. A game-changing organzational culture is one where its staff members are recognizable almost anywhere in the positivity of their bearing, attitude and pride of affiliation. For me, one such organisation was ABN AMRO bank in the late 90s into the mid 2000s in Pakistan. It was a poster child for hitherto unknown brands taking the market by storm; and continues to be a professional alma mater for so many even after it has ceased to exist in that particular market.

And so, a cohesive organisational culture which brings people together into a work community of purpose, is the first cornerstone of an organisation that successfully leads the charge and is able to cement its position as a leader in the industry.

(Read Part 2 here: https://theroamingdesi.org/2020/11/12/the-corporate-seriesdemystifying-organizational-success-part-2/ )

(Read Part 3 here: https://theroamingdesi.org/2020/12/01/corporate-seriesdemystifying-organizational-success-part-3/ )

*NRFC account: Non Resident Foreign Currency account

*FMCG: Fast Moving Consumer Goods

*USP: Unique Selling Proposition

*Vision and Mission statements: A Mission Statement defines the company’s business, its objectives and its approach to reach those objectives. A Vision Statement describes the desired future position of the company. Elements of Mission and Vision Statements are often combined to provide a statement of the company’s purposes, goals and values.

*FI: Financial Institution

*ManCom: corporate parlance for the Management Committee

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OPINION| A GRACIOUS FAREWELL

I’ve been meaning to put this hitherto confusing, emotionally wounding mass of thoughts to paper for a while now. So far, through all the varied attempts over the last 10 years, I’ve always choked on the words in my mind; cocooned in a kind of benumbing Writer’s Block if you will.

So here i am today, feeling a little more intrepid, a tad more emotionally sound and spurred on by a medley of bittersweet reminiscences, to finally reflect on the vital importance of End of Life acceptance, dignity and preparedness.

To die is inevitable; to lead a life well-lived is a choice. And yet, we leave so much to providence while we can still exercise our power to choose, and put up formidable bulwarks of resistance when faced with the inevitable. This is a construct and a bullheaded perpetuation of our modern times, urged on by medical advances and their preserving effect on our life expectancy. While we are living longer, we have also developed an almost combative relationship with the End of Life. Even when everything is pointing towards the inevitable final exit, we choose to fight. We push back, we suffer, we agonize and we degrade, physically, emotionally, mentally and spiritually as we try and keep the “monster” at bay. A lot of times, that militancy is dispensed by the people closest to the terminally ill; and despite their good intentions, end up reducing their already suffering loved ones to little more than vulgarised shadows of their former selves.

In 2008, my mother was diagnosed with stage 4 colon cancer. She lived with the disease for four years with the dignity, grace and courage of the superwoman that she was. Never once did she put on the mantle of the reduced or the afflicted or the invalid. Right to the end, she remained the gracious matriarch of her warm, welcoming home. Towards the end, the final two days to be exact, when she should have been allowed to make that Final Walk with the same beautiful poise with which she had lived her life, we, her family and her medical specialists intervened with all of our might to fight off the inevitable. She was taken to two different hospitals over the span of the last 3 days where the vitally alive battled to avert or at least delay an end, that became heartbreakingly beleaguered.

My final memory of her last day with us, has nothing in the way of any gentleness, love or the deep peace of final goodbyes. It is a memory fraught with fussing, poking, prodding Medical Staff intubating, pulling and pushing her as they, with determined professionalism, executed their Hippocratic oaths. The memory of her looking right at me, confused and exhausted as they inserted the ET tube down her throat is still searingly painful.

For a full two years after that, I thought of that terrible, terrible last scene every single night before i allowed myself to sleep. Perhaps it was my form of emotional self flagellation for being a well meaning party to the inadvertent indignity and torment my mother suffered towards the end.

And then, I’m not sure whether it was a providential helping hand reaching out from my own subconscious to finally pull me out of my emotional abyss, or the tender, cosmic reverberations of the maternal bond that helped me to transition to my current state of mental well being. That said, it was a dream that gave me back some semblance of my peace. So lucid, potent and reassuring was the vision of my mother being well and happy that i woke up with the sheer visceral force of the feeling – the warmth of her touch still lingering on the skin of my hands. (I have written about the dream in another post: https://theroamingdesi.org/2020/03/09/thank-you-for-the-joy/ )

And so, I finally did surface from the viper pit of guilt and grief and i have since, forgiven myself.

All living creatures are the sum total of their experiences and if there’s one thing I’ve learnt from my experience of losing someone close to me is the ability to see death for what it is – unavoidable. While I have lost my fear of the end, i also now understand the profound blessing a quick (relatively painless) exit is. That a departure that is underscored with acceptance, essential conversations, tranquility and quality time spent together becomes the blessed catalyst for more fully celebrating the lives of the loved ones we’ve lost. That the ability to see life and death with more ethereal eyes, to help us to grieve a little less and remember with joy so much more, are the cornerstones of a loving, respectful parting.

These End of Life conversations need to logically start in the hallowed halls of medical science. Medical caregivers need to bring more depth to their oaths taken for preserving the well being of human life, to include the dignity of death. These conversations need to become mainstream; to change the culture of the crusading and contrariness around death. In our current approach, we are left with too little in the way of the love and grace of final farewells.

It will take a consummate change in our emotional and social makeup and temperaments to begin to ennoble death even half as much as we do life. Given the current state of our world, this gracious labour of love around Final Partings may be the panacea for reminding us of both, the wonderful alchemy of the state of being alive and the eternal fragility of life itself.

De Khudai pe aman

VERSE|MARDANGI – My Patriarchal Burden

This is A sequel to my earlier verse “Ravaged”.
This piece looks at the complicated nuances of nurture and upbringing, as opposed to the static all-out denunciation of the individual perpetrating familial rape. This piece of writing attempts to highlight the grotesque patriarachy which we have allowed to perpetuate and which has damaged generations of both, our girls and our boys, in its terrible wake.
I am Harris Jan Saleem, the son of Owais Jan Saleem
I am the scion of the Saleem ___ family
I have been raised like all the men in my family:
To hold my dreams high and my head higher
I have been taught that nothing bends that proud bearing. Nothing.

I was 8 when I first saw my father. In Asma apa’s room.
Asma apa is my cousin; my father’s sister’s daughter.
She is 4 years older than me.
I saw him many times; he saw me see him many times.
I learnt tacitly like so much is at home. Nothing needs to be said for it to be understood and emulated.
“It” was a dutiful visit to Asma apa

I was 20 when i too knew that I had to pay a dutiful visit to a woman of the family
She was a feisty one; too independent-minded for her own good. Her mother said so.
I was going to teach her.
I was going to teach her to be Good. To ensure no harm came to our family honour if she got out of hand.
She was 11; she was old enough.

I first visited Sophia on a rainy monsoon afternoon.
The family was surrounded by a haze of food-satiated, heat-fomented stupor;
Each in their own space in the sprawling ancestral home.
That I knew was the congruous ground for the undertaking of such obligations
She was a handful. I almost came away without fulfilling the onus on me of safeguarding the family honour.
But I persisted - it took a chokehold (and I don’t generally believe in inflicting violence on women).
She ceded.
I learnt that the chokehold was a necessary evil. Every time.
(I also realized with time that it wasn’t really violence since I was doing my duty towards upholding the family honour).
There are a slew of such behavioural nuances no one tells you about; which you have to learn on your own.
All of which you perform for upholding the family honour.

One day my father saw me visiting Sophia
Like i had seen him for so many years, visiting Asma apa.
This time he looked at me - with a wisdom of the ages.
And i knew then that we are the MEN of the family.
We are expected to know; to be versed in the DNA prescription passed down in virtuous silence along the patriarchal line.
I felt i had been let into an ancient, sacred secret.
I felt an inexplicable pride in being a Man of the Saleem Jan family

It’s my wedding day today; I’m to wed Sophia
When I was asked if I would marry her, I had said yes.
Although she was ... tainted.
But I was a male scion of the family; a custodian of my family honour.
I was expected to bear that burden of protecting, of upholding the family name.

But I have been deprived of the consummaiton of my marriage.

Today her sister is coming to stay with us,
For the summer.
She is 10 and I think already very much like my wife, in her waywardness ...
Tomorrow I will do my duty to protect my family name
In whatever way i need to -
Tomorrow, and for as long as i live.

De Khudai pe aman

OPINION|THE BIG BANG OF SMALL KINDNESSES

As the pandemic marches on, this is more true than ever. I have felt impelled to write this piece mostly because we have all now, as a planet, lived through a year of the Covid-19 blight. All 7 billion lives have, in some measure, been affected, afflicted or completely upended. And the sobering truth is that there is no real end in sight yet. These past 8 months have also seen families not only devastated by the virus in many parts of the world, but crippled also by the general economic slowdown/ shutdown.

We in the South Asian belt have been relatively more fortunate with regard to our pandemic mortality rates. The conjectures and theories on how the delevloping world is coping so peculiarly well with the disease are varied and many. Call it providential or karmic or the universe finally lining up all the fortuitous constellations in our Asian skies – that is how it is and for that we are grateful. Grateful while still being aware of the economic ravages wrought on the healthy but the vulnerable; the uninfected but the reduced; the vigorous but the poor. Which brings me to the mission of this piece – the importance of being kind. Of engaging in little everyday gestures of generosity to alleviate in some part the struggles of the less fortunate members of our communities.

Start with your neighbourhoods.

Give just a little bit extra to the tuk tuk driver who’s been whisking you about town (or running errands for you) through blazing hot days and even the errant tropical storm. Even if you don’t get into his carriage much or at all these days, tip him for all his gracious service and for persevering still, to earn a decent living despite bleak business.

Patronise your local fruit and vegetable sellers and your standalone neighbourhood grocery stores rather than the larger franchised establishments. The balance sheets of the latter will survive a year or so of beleagured business; the former, however, will be forced to shut down their doors permanently, changing the fortunes of entire nuclear and extended families forever.

⁃ Even if you’re of the genteel old school of thought, for whom the hawkers of malodorous incenses, oddball children’s story books and car cleaning paraphernalia are persona non grata in the general milieu of roadside traffic, be kind. At the traffic lights, despite yourself, roll down and buy some incense, buy a book or buy a cleaning product. Be gracious with your privilege.

⁃ With restaurants and bars in operational flux, if you do go out, tip generously. For most of the kitchen and serving staff, your service gratuity makes all the difference between being able to send a child to school or not.

⁃ For those that are now enjoying, in the safety of their homes, the gastronomic pleasures of Italy, Pakistan or the entire junk food spectrum of the Americas, tip the delivery staff openheartedly. For many of them, their endless google mapped excursions around the city are second and third jobs taken on to supplement incomes made ever more meagre by the pandemic.

Be kinder to your domestic staff, those consummate companions one can’t do without in keeping the household engine well-oiled and chugging along immaculately, peaceably. It’s also no secret that a lot of domestic bliss is owed to their inimitable roles in our daily lives!

⁃ And last but not least, our usually bustling towns and cities are also home to a multitude of scavenging animals. These urban-bred packs of stray felines, canines and even a sizeable number of the avian population depend on the scraps and oddments of the teeming human millions going about their usual day. That food source has become unreliable at best. Do your bit by putting out some water for our creature cohabitants, and food if you’re blessed with an outdoors.

These neigbbouhood civics, in my mind, are fundamental and therefore incumbent on all of us. They are the very basic protocols of social decency and community living, but have over time, and as i look around me, lost their place in our intuitive DNA. And hence, as with so many other virtuous but faded/ lapsed communal interactions in our lives, the need to recall, restore and revitalise is important.

And so, this petition is meant as just a little scratching of the surface to that human part that is intrinsic to all of us bad eggs, good eggs, tough eggs, quirky eggs and all.

I’ll leave you with a cheeky little refrain as a gentle reminder of the compassionate beings we really are, and for when we lose that thread now and then in the frenzied rush of life.

I was a hard boiled egg
Less sugar, more spice
It’s taken a pandemic
To remind me to be nice!

FILM PICKINS| THE HUNT (2020)

GENRE: Action/ Thriller
CAST: Hillary Swank, Betty Gilpin, Ike Barinholtz, Amy Madigan, Emma Roberts and Ethan Suplee
DIRECTOR: Craig Zobel
PRODUCERS: Damon Lindelof, Jason Blum

Straight up, it was like a grownup version of The Hunger Games. I call it “grownup” on account of the many shining personal examples portrayed by so many of the septuagenarian leaders of our world today – power mongering seniors dealing in their own oddball ways with the ideas of freedom, rebellion and the corrupting nature of power in a 21st century twist of Orwell’s Animal Farm.

It was actually pretty entertaining satire on the current state of (arguably!) the most powerful country on the planet. And there were no gentle veneers to soften the brazen cinematic finger-pointing at the current administration’s many “foibles”. The director went straight for the throat of the Trump electorate and their manifesto of mindless conspiracy theories and misplaced outrage.

It also showed the rather ominous moral turn the liberal Left is capable of taking when push comes to shove: of giving blood thirsty life to Right wing paranoia and grievance.

There is also this bit of limbo that is left swinging gently in the aftermath of all the Quentin Tarantino inspired blood and gore – whether in fact in an ironic twist of fate, the conservative Right was onto something after all, and that there was a concerted Left wing effort to wipe the slate clean of the vocal “red neck” illiterates and take back their country. The ploy lay in whose moral outrage was strong enough to deploy their “Napoleon” (the dicatatorial pig in Animal Farm) as Head of the new America where “all animals are equal, but some are more equal than others”.

All in all, very neatly edited, quick paced and chockfull of farce.

I’d have rated it at least a 7 on IMDB rather than it’s current 6.5. But then I may just be the small minority who saw the genius comedy in all that blowing out of countless brains and innards while each side tried to morally reason out their respective version of insanity.

De Khudai pe aman

OPINION|LOVE ACTUALLY*

In the current chaos of the world, an international relations argument for why, especially now, we need Imran Khan at the helm of affairs in Pakistan

“Yatha raja, thatha praja* – As the King, so are the People.”

A sage old saying that has not had more relevance and resonance than in our current erratic, wayward, even mercurial times; when all the world is actually a stage and all the men and women merely players, following the charge of the madman with the loudest megaphone. More and more we see the dictatorial, the deranged and the downright demoniac garner adoration, loyalty and an ever burgeoning electorate.

In all this terrifying chaos, however, there are still those who with mindful purpose, shine their torches on plurality, decency and probity. And one of these relatively new, tender footed yet mightily zealous people, also happens to be the Premier of the Islamic Republic of Pakistan. And I say this not out of any rose coloured glasses affliciton for the historically charsimatic Khan of Philanthropy and Cricket, but as a denizen of our beleaguered country who is residing overseas.

Here’s why.

For the last 40 years, our status in global politics and our international relations have been incrementally dismal and inauspicious, to say the least. From counter intuitive proxy wars to unmitigated corruption to dynastic political subterfuge, we have avidly done it all. And as the world has become smaller and international borders have become increasingly blurred, the strength of our passport has progressively dwindled into the twilight zone of global esprit de corps and camaraderie. The once rising star of South Asia, has become the battle-worn, terrorist-nurturing, drug den of the world and the blowback for its citizens, both resident and abroad has been life altering. There is an almost resigned political fatigue that has settled on its populace, despite the daily boisterous harangues on the numerous news channels- that is merely noise to fill the silence of the pariah space we now occupy. At the heart of it all, there is an almost hypnotic/ philosophical acceptance of the reaping of what a handful of us sowed some 4 decades ago.

For some of us though, the overseas residents that are somewhat displaced from the mesmeric daze of our collective state of mind, the grimness of our reality is both sobering and painful. From the persona non grata treatment at the various international airport immigrations and embassies (and i have a few scarring anecdotes to tell of my own!) to the deriding or sympathetic social vibes in the global drawing room, the entire gamut of a Pakistani’s international experience is skewed far and away from anything in the confines of “normal”. Even the most ardent ambassadors of the wholesomeness of what it is – even what it was – to be Pakistani, feel the full force of the detractory drag of the global collective. And so it has been for almost as long as i have travelled – until now.

That small but intrepid torch light i spoke of…. I’m finally seeing positive little glimmers of it even as i sit it out as a foreign resident amidst the 2020 Covid 19 pandemic. People I meet don’t instantly look confused or disinterested or conversationally challenged to meet a Pakistani. They have been smiling more (genuine grins at that too!) while they ask how our PM is doing and how “lucky” we are to have him when most of the rest of the world is going to pot. There have been more of those hitherto rare little dialogues where i have been able to share, with shoulders squared and eyes glinting with confidence (and the restfulness of 9 hours of sleep!), the progress Pakistan has made battling the virus and keeping its populace safe, while also keeping the engines of enterprise running; small, even moot successes, but all steps in the right direction. From business associates to friends to tuk tuk drivers, the international narrative on the Pakistani State of Being is veering back from the vagrant fringe just a bit at a time, to what is normal and congenial. So yes! I’m putting it down to our prime minister.

Even so, keeping true to our nature of the last couple of decades – that of the earnest albeit combative acceptance of our besieged nationality – we continue to be exultantly vocal and contentious of the current administration too. Be that as it may. Where previous regimes have had multiple stabs at methodically and obsessively ruining the country, it may be a good time to show some grace, forebearance and patience even when the reins of the country are in the hands of a politically unseasoned, wet behind the ears, wont to pivot and falter, non dynastic office holder, who also happens to be our only current hope towards some semblance of sincere nation building. With time, this political newbie could indeed become, not an expert politician, but the Statesman our nation so desperately needs.

Do i sound like one caught in an emotional maelstrom? Perhaps. Maybe. I prefer to call it the nostalgic discernment of the geographically removed; with the distance-enhanced ability to see the starkness of the administrative options in front of us. And really, for the first time, the choice is not difficult.

So yes, in all this crazy milieu, it’s Love Actually that i feel for our very own Captain of the Republic, Imran Khan.

De Khudai pe aman

*Love Actually: title inspiration from a 2003 movie (starring Hugh Grant) where the key protagonist is the British PM.

*Yatha Raja, thatha praja: a saying from ancient Hindu scriptures.

OPINION|THE ELEPHANT IN THE ROOM

The 120 million Shadow People of the Pakistani populace: its WOMEN.

For to be fully alive and to be accepted as an individual in her own right, you would have to have control over your body and your life, and all movements/ shifts/ evolutions and inclinations thereof. And the Pakistani woman is the antithesis of all the above.

I won’t go into endless rants about the hideousness of the many recent episodes that have afflicted the women in our country; the Public Outrage Machine is doing quite a spectacular job of that, and as it should. That’s the positive glint-of-steel point of the double edged sword that is our digital social media these days. I will however go into the systemic, grass root level ideological and academic changes that need to be implemented to ensure the abuse of women is prevented, not from the fear of being caught, but by the moral force of our collective social compass.

So where did we go wrong?

Let’s take a quick traipse through history. The advent of Islam some 1400 years ago in the deserts of Saudi Arabia, came at a time when women were considered little more than chattels to be bought, sold, used and abused. One of the main guiding constructs of the new religion then, was to bring some semblance of decency to the female equation, anecdotally exemplified time and again by its primary champion, the Prophet Mohammad. He himself fell in love with a successful businesswoman (Yes! They obviously met, interacted and got to know each other prior to their nuptials, contrary to the backwardness now associated with any interaction of familially unrelated men and women). Khadija Bint Khuwaylid was as proficient at commerce as Mohammad was at managing caravans along the frequently dangerous trade routes between Mecca, Syria and Yemen. The business partnership ultimately evolved into a marriage of 25 years which ended with Khadija’s death. It is interesting to note that at the time of their union, Khadija was 40 years old, while Mohammad was 25. It is logical to glean then, that the much younger man must have taken both relationship and business cues from the older, twice married and widowed, already successfully established business woman. Throughout, their relationship was underscored with equality, mutual respect and love. That is the legacy and the stature of women in Islam, consummately upending any patriarchal nonsense that has for so long now been affiliated with the role and station of Muslim women in their communities.

What we see now; the crude, revolting patriarchal version of Islam and it’s sordid view of women is a much more recent perversion brought about by unethical leadership, crude politics and power mongering.

So straight out, let’s leave the religious gerrymandering and filibustering at the door. After 1400 years, using religion as an excuse to justify the vile regression of the way we behave is a desperate ploy to perpetuate the unbalanced mess that is our society now.

In comes Society and Culture then – the sum total of our norms and customs. That ever-changing chimera that has made paupers into kings and brought us out of the dark ages. If it was not for social and cultural progress, the slave trade would still be thriving and women and minorities would still not have the right to vote.

Now that the two primary purported roadblocks to change have been laid to rest, where do we go from here?

Below is a pithy, grass root level prescription that can start paving the way for a more equitable, respectable Islamic society.

Change the culture in your homesteads: There is no greater or more effective education than that which is provided in the impressionable years in the sanctity of the home. For too long have we, the Pakistani (and in fact, the sub continental) parents fostered the preferential son treatment. Of putting the boys at the front and centre of the universe. Of promoting the bizarre idea that their sisters are convenient appendages to their superhero cloaks of getting ahead/ of progressing/ of “carrying on the family name”. You, the parents, know every time you faithfully abet and encourage this exploitation of the girls in your family; and you need to stop. In the name of all that is just and decent, you need to cease and desist playing your horrendous part in this patriarchal ploy. I won’t go into preaching what to do here instead. The prescription is as simple as it is clear: foster an environment of trust, respect, security and equal opportunity for all your children.

Make all schools and universities all-inclusive: The version of religion/ custom/ creed where girls and boys are kept rigorously separate during their formative years, has to change. It is not only that we do not have the economic luxury nor the academic expertise to run parallel systems of education segregated by gender, it is also the most counter intuitive manner in which to prepare these young women and men in becoming upstanding members of their communities. It is at these centres of learning that they will acclimatise to each other, to learn to respect each other and to live communally without the awkwardness that is currently a part of almost all adult inter-gender interactions. This convention of keeping “our girls safe” by keeping them distant from the boys, has led to the formation of a social system that is regressive, archaic and has shown to be unconscionably harmful to the psychology and well being of both genders. One has ended up donning the mantle of the victim and the other has become the perpetual perpetrator. Gender-unify our educational system, and while endowing our young boys and girls with “book smarts”, coach them equally on developing their “street/ community smarts” to enable each one to live a respectable, rewarding life despite the curve balls the universe tends to throw off and on.

Overturn and replace archaic, female-victimising policies: Starting from the national and moral embarrassment that is the current Hudood Ordnance*, to all the primitive rural customs that put the female front and centre as the Pawn of Retribution for all the criminal actions of the men in their communities. This particular facet requires somewhat of a step-back because it compels our very lawmakers to recalibrate the way in which they perceive the status of the average Pakistani (Muslim?) woman. It requires unequivocally clamping down on the religious fundamental fringe taking women’s lives and the law into their hands to dispense their barbaric version of justice. It requires an end to Inquisition-era relics preaching to women on how to best fade into the scenery. Which brings me to the next point.

Re-introduce Civics as a compulsory university level course: Civics, that academic gem from yesteryear, teaching public propriety and communal sophistication, that has, with every other decent and ethical credo, been washed away by the corrupt tides of recent times. Enrich it with a Social Ethics curriculum, at the beating heart of which should be the steady progress towards true gender equality. Let the gender dialogue start in this Civics & Social Ethics class. Make it legitimate and appropriate to expose, debate and discuss the sexual discrimination that is rampant in every aspect of our society. Encourage both men and women to look within themselves and their communities for ways in which to counter the gender blight. For those already in sensitive policy making posts, this will mean a re-education on modern gender roles and in the case of Islamic republics, also highlighting the rich religious tradition on the status of women, that has existed for centuries.

Rejuvenate the CPLC: The Citizen Police Liason Committe has traditionally been a non-political, operationally independent institution, managed by dedicated and concerned citizens offering their honorary services. It is currently situated in Sind but can be expanded to the other provinces/ metropolises. Re-energise it with Neighbourhood Watch protocols of systematic local vigilance by householders to discourage crime. Liaise with the “good apples” in the community police force to ensure your environments and spaces are safe at all times. In the porous social and judicial fabric of our country where it is easy for perpetrators to get “lost”, this group can play a pivotal role in identifying and bringing to justice, locally based criminals.

Institute behaviour-changing punishment for perpetrators: Last but not least, crime and due punishment. Unless the state makes an example of the consequences of gross physical abuse, it is impossible to bring about any real or lasting change in culture or mindsets. Justice has to be definitive and the sentencing swift and permanent. Whether it is lifelong incarceration or chemical castration for charges of rape and paedophilia, the decree must be carried out to the letter, every time, until both, the inclination and the behaviour are unlearnt and permanently purged from our societal DNA.

We, as a nation, are at a crossroad of reckoning on many fronts, our values and religious comprehension and followthrough being at the forefront of this reconnaisance. We cannot afford to remain mired in our current regressive impasse. It is time to get past the stubbornness of archaic customs; it is time to be honest with ourselves; it is time to reawaken some semblance of our socio-moral conscience; it is time to start real and difficult dialogue.

It is time to acknowledge the Elephant in the Room.

*Hudood Ordinance: Gender-biased laws enacted in Pakistan in 1979 by the military ruler, General Zia ul Haq as part of an overall Islamization process. This was done, with American support as a part of a larger focused Islamic militarisation strategy to help fight the USA’s proxy war against Russia.

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POLITICAL FARCE|THE AGE OF STUPID – Part Deux

This political farcical piece was written in September of 2020 in the wake of the American presidential elections.

May 24th, 2021:

The President Is Dead.

It was not exactly a shock but it did put the Administration into a bit of a tailspin. DT’s* tenuous hold on his vitality and even his lucidity, had begun to loosen quite quickly after he won the 2020 election – through the electoral college loophole yet again, trailing as he was by a popular vote count of 4,321,786 to be exact. It had been sad to see his trademark animated crazy-man persona take a nosedive in the aftermath of a Covid 19 attack in February 2021. Respiratory complications had led to double pneumonia and a heart attack from which he had never quite recovered. And thus it came to pass that with a sniffle and a stroke, the “Wuhan” virus had finally triumphed over its greatest Detractor and Denier in Chief.

Mike Pence Was Confused.

Mother* had been anticipating a turn in her otherwise vapid husband’s fortunes. She was a devout Christian and believed that because of her prodigious equation with God, her Mike was destined for greatness. Privately, Mike was terrified. He was used to doing someone’s bidding- the more autocratic the bidder, the more effectively Mike Pence tended to advance the [political] will of God. Mother said that when the time came, he was to “rise to the occasion”….

He mopped his brow and picked up the phone to call Mother. He put it down almost immediately. He looked across at Ivanka, squinting in anticipation.

Ivanka Glowed

In the wake of her father’s battle with the Chinese scourge, Ivanka had stepped up just like the chip off the old Trump timber that she was. In fact, she’d been the defacto Head of State now for the last 3 months while the President elect had relegated himself to laboriously showing up for the necessary photo and video Ops. In the short course of 2 months and through unrelenting public interactions and fact-repelling, fantastical incendiary speeches, she had expertly manipulated his fiercely loyal electorate to look on her as the heir apparent to the American throne. When the time came, she was going to gleam; she was going to be queen!

June 9th, 2021:

Bloody Wednesday

A million Trump supporters marched on Washington DC on June 5th, 2021. They had one mission in mind: to ensure the legacy of Donald J. Trump endured in the only way possible/ plausible. Ivanka Trump was to be President – some said Sovereign Leader.

Over 5000 people were killed in that endeavour (which came to be called the Lafayette Square Massacre in clandestine, ragtag liberation groups). On June 9th, 2021 Washington fell and Ivanka was installed in Mar-a-Lago, Florida as the Supreme Leader of the Republic of America.

June 9th, 2023:

The Immaculate Assimilation

There are still hopeful little insurgent clutches that come up here and there like miniscule trickles of water in the desert. They raise tenuous battle cries for the old values; for equality and justice. They are brutally crushed every time. The QAnon* governed, Portland based torture chambers, i have heard, rival none.

A newage caste system, inadvertently borrowed from the 1500 year old Vedic period in ancient India, has been installed as the elemental social fabric of the Republic of America. It is a fundamental alchemy of economic and racial hierarchy; and it is thriving in all its unstifled, newly-released glory. Washington is now home to the Mass Re-Cognition Camps where participants are concertedly reconditioned on the values of the new republic or Great America as it is now called.

I am a working class brown woman in this new America. And I have ‘volunteered’ to relearn the manifesto and the ethos of our new country, my position in it and especially, the very definite limits to my aspirations.

Where We Go One – We Go All!*

Long live the Aryan Republic of America!

Glossary of Terms:

*The Age of Stupid: Title inspired from a namesake 2009 dystopian movie. This feature is the follow up to the original OPINION |The Age of Stupid*

*DT: Donald J. Trump, the 45th President of the USA

*Mother: Mike Pence’s (and indeed, all of America’s) endearment for his wife

*QAnon: A far-right cult of conspiracy theorists alleging that a cabal of Satan-worshiping pedophiles running a global child sex-trafficking ring is plotting against President Donald Trump, who is battling them

*WWG1WGA: Where We Go One We Go All– a QAnon credo based on the “Great Awakening” of the public to share the load of restoring faith in the rule of law in a post-media age.

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OPINION|In God we Trust, But Our Morals are Negotiable

US Hegemony, Its Lingering Pakistan/ Afghanistan Embarrassment and Media Morality

It was the early 80s. I still vividly remember as a child, standing on the side of the iconic Mall road in Murree (a mountain resort town situated about 30kms northeast of Islamabad in Punjab, Pakistan, and also home to a number of missionary boarding schools) with compatriots from my school and others, waving little Pakistani and American flags as President Zia ul Haq accompanied by the then US Vice President, George H. W. Bush (Bush Senior) drove by in their endless cavalcade of black luxury sedans. For us it was a joyous day out of the regular rigour of boarding school life; for Pakistan it was the beginning of the end of its Rising Star status in the region.

Pakistan, so geostrategically well situated to catalyse the downfall of the Soviet empire- the one thorn in the side of the Americans and the only obstacle to an all out USA dominated planet- was requested to become Ally Numero Uno. And we complied in the then considered most shrewd and cunning manner – through religiously radicalising, arming and mobilising an entire nation in a war that was to turn in on itself for decades after the USSR fell. By God, did we comply! And for very little in return. A statesman at the helm of affairs at the time (or even a half-way successful businessman like Donald Trump armed as he is with his career collage of bankruptcies), rather than a religiously devout military man, would have at least got us better trade deals to help shore up the economy once the dust of battle settled. But these are wishful conjectures…and the rest as they say, is history.

Soviet Russia sputtered and fell and the USA couldn’t get out of the region fast enough, leaving two countries with populations in the area of 130 million (circa 1992) to clean up the mess. But radical religion has a way of festering, sometimes out of sight, and emerging multiplied, more virulent, more destructive and deadlier than before. And that has been the dubious Vestige of Alliance bestowed on the two countries, the “rewards” of which we are continuing to grimly reap. Kabul, once considered the Paris of the East, is now a wraith of its former self, and the country has been declared a failed state. Pakistan itself has been teetering on the edge of the abyss of Pariah States. It’s people have undergone decades of global dismissal at best and damnation at worst. Despite being the fifth most populous country in the world and a nuclear power, it has fallen behind all its compatriots on almost every index of progress, prosperity and nationhood. The war on terror in fact, has purportedly cost the Pakistani economy a total of almost USD 130 billion since 2001.

Ironies and hypocrisies are rife as the countries in the West continue to strengthen themselves in nuclear armament while using every tactic in the book and outside of the realms of international law to bully the weaker/ developing nations into maintaining their globally vulnerable positions. The touted purpose: because these countries cannot be trusted with independent nuclear arms for they may wage globally destructive wars. The ironic truth: almost all the wars of the 20th century and the 2 decades of the 21st century have been initiated or aggressively intervened in by the USA, whether it was Vietnam, Afghanistan, Iraq, Libya, Syria; or Cuba, Panama, Kenya and Yemen. We, the developing nations, have sat on the sidelines, watched our economies bled dry, our social systems dragged into the Middle Ages and our international reputations ripped to tatters. The 20th century has indeed been a bloody epoch despite all the noble peace-promoting intentions of the victors of the 2 world wars. We as the human species have remained true to our baser instincts: power has tended to corrupt; and absolute power has corrupted absolutely.

And now enter the new devil! The mainstream digital and broadcast American media which in the blink of an eye can school millions of viewers around the world onto any hypothesis, conspiracy theory and interpretation of facts…and fiction. For the Global Village such as it is, besides making the world that much smaller and more accessible for its citizens, also ensures that current affairs are copiously and constantly coloured only with the pens of the victors of the 20th century, the USA.

Case in point: A few months ago, Pakistan displayed quite remarkable success in not only reining in the Covid-19 pandemic in the country while the wheels of economy continued to turn; but it was also reported to currently have the best performing stock market in Asia. Hot on the heels of this positive press, the major American media conglomerates began blitzing their screens with how Pakistan and Afghanistan are still the only countries in the world which still had rampant wild strains of polio. And so there it was again – the habitually insidious carpet-pulls from under our beleagured feet….

The Avengers of the Digital Age then, are not the politicians nor the military Strongmen. They are the Media. And granted that on the Information Super Highway, it requires great ethical tenacity and character to claw through the putrefying onslaught of political bias, power and oneupmanship. But never have the stakes for the preservation and endurance of our collective ethics and morality been higher than at the present time. Now more than ever, this fraternity needs to people itself with the most courageous visionaries, opinion makers and informers who bring an unwavering moral predisposition/ force to the sacrosanct task of building a higher globally shared ethical instinct and awareness.

God save the Queen, the USA, the Sheikhs, the Despots and the Champions of our collective moral integrity!

De Khudai pe aman.

OPINION|Enter The Dragon!

Why another 4 years of a Trump administration will be the likely impetus for China to dominate the world

As the 2020 US Presidential election looms largely ahead, I’m feeling increasingly ambivalent about the preferable outcome. Plain old gut-impelled common sense dictates that a Trump/ Pence-less administration is what the country is in dire need of. But a more cogent analysis shows that there is definitely more to it than just extricating the US and even the world from the incessant cringe-worthy mire of Trump gaffes and laughs.

Here’s why.

The Biden/Harris duo may be optically appealing and indeed, stalwart creationists of pithy political sound bites, but on a practical, foreign policy level their ideology brings nothing cohesive or constructive to the Developing World table. The last 60 years have shown a lot of well-intended global alliances and organisations take on barely veiled male fide overtones serving the cause of only a chosen few. The rest of the world has continued to be trapped in abject, desperate poverty or firmly shackled in the ceaseless chains of debt and “corporate debenture”*.

With the Trump administration, we at least know where we stand. His unapologetic Exclusionary Nationalism bordering on an almost totatlitarian inward focus has meant that much less interference in world affairs; and by extension probably that much less devastating employment/ manipulation globally of the US war machinery.

At this juncture in our planetary politics, we can definitely do with a break in the poorly disguised fossil fuel wars and the not so covertly executed ethnic annihilation campaigns – all ruthlessly wrought for the unchallenged endurance of the unipolar world of the 21st century.

Another 4 years of the Trump administration will also most probably mean the invariable rise of the Middle Kingdom given that global political tipping points continue to respond as they have post World War II. Many countries in South Asia (which at almost 2 billion people, accounts for 25% of the world population) are already in various phases of “cooperative economic alliances” with China, mostly through the BRI (Belt and Road Initiaiative). Beijing, many say, wields a finely tailored approach towards each south Asian country to achieve its national interests, whether it is counterterrorism in Pakistan and Afghanistan, port access in Sri Lanka and Bangladesh, or brewing agitation and discomfiture in and around its primary regional rival, India. The naysayers who are also the beneficiaries of the current unipolar world, have a lot to say about a planet dominated by China. But it is pertinent to note that the last 250 years haven’t exactly been the most favourable for our region either. We have been caught in economically and psychologically devastating proxy wars, become the unwitting co-creators of Islamic militarism/ terrorism and have in fact for most of our independent existence, continued to inextricably slide into the abyss of socioeconomic and ideological regression. This has resulted in punishing repercussions from many formerly friendly countries. So a world where Beijing is at the helm of affairs can only be a step up for the otherwise beleaguered region.

As Wade Davis, writer and anthropologist, has so succinctly put it, “No empire long endures, even if few anticipate their demise. Every kingdom is born to die. The 15th century belonged to the Portuguese, the 16th to Spain, 17th to the Dutch. France dominated the 18th and Britain the 19th. [By the 20th century], the torch had long passed into the hands of America”. And now, in the third decade of the 21st century, it is yet again that epochally perfect inflection point where the real and conceptual Crown of the 7 Continents passes on to a new victor.

And even though I and many more half way contemplative global news watchers may tire of the mindless rhetoric emanating from the White House, higher purposes must take precedence. And so, it is indeed with reluctant ambivalence that I am rooting for the Idiocracy to continue to beat the US drum for the next 4 years too.

A 2020-2024 Trump administration will be the perfect timeline impetus for the Wuhan Spirit to really take root not only in the region, but to also quite solidly infuse the rest of the world with its distinct politics of Courteous Hegemony.

Enter, The Dragon!

De Khudai pe aman.

*Enter The Dragon: Title inspired from a 1973 Robert Clouse movie.

*POTUS: President of the United States

*Corporate Debenture: the vortex of debt and the accompanying debilitating/ coercive actions nations are subjected to by the international funding agencies