CORPORATE SERIES|Demystifying Organizational Success – (Part 3)

Customer Experience Management and Training are probably the organizational success streams that are closest to my heart. Partly because they are usually relegated to the realms of “ticking off the Regulatory checkboxes“ and the “good to have but not the most critical corporate exertions”; and also because i have spent the bulk of my workContinue reading “CORPORATE SERIES|Demystifying Organizational Success – (Part 3)”

THE CORPORATE SERIES|Demystifying Organizational Success – (Part 2)

Too often, in the everyday throng of the corporate world, Management tends to lose sight of many of their star players. The race to better the bottom-line translates into a disproportionate recognition of the sales staff, who are bringing in the business. This imbalance is further exacerbated by the notorious bell curve that shapes mostContinue reading “THE CORPORATE SERIES|Demystifying Organizational Success – (Part 2)”

THE CORPORATE SERIES|Demystifying Organizational Success – (Part 1)

It has now been over 5 years since i decided to take a sabbatical if you will, from my corporate career. I embarked on it more in the spirit of a healing process (life had thrown a few curveballs at me in 2012/13), rather than a wild abandonment of the work rigour, resulting precariously also,Continue reading “THE CORPORATE SERIES|Demystifying Organizational Success – (Part 1)”