RESTAURANT: CAPITAL BAR AND GRILL AT THE SHANGRI-LA HOTEL ADDRESS: ONE GALLE FACE MALL, COLOMBO 3 CUISINE: MODERN, INTERNATIONAL, CONTINENTAL
Ensconced in the modern, luxurious environs of the Shangrila Hotel, this venue is almost a nostalgic throwback to the bars of the 40s and 50s, with a lovely modern twist. From the repertoire of live music to the atmosphere, it is warm, retro and relaxing. I’ve been a number of times to the bar and admit, i have had a varied gamut of experiences.
OPPORTUNITIES FOR IMPROVEMENT: -The Parking area is dismally inadequate over the weekend as wedding parties, mall goers and hotel patrons all vie for a spot. -Patrons are not allowed to make reservations at the bar. So if one happens to walk in later than 8.30pm, there may not be a seat/ table available. If there are a significant number of no-shows, put in a process whereby reserving patrons are called 20 mins before their scheduled arrival time to re-confirm their reservation. If they don’t arrive despite the re-confirmation, give the table to someone else.
THE GOOD STUFF! -The atmosphere definitely. It is luxurious yet comfortable - one can sit back and bask in the lap of old world charm at quite its best in Colombo. -The food is quite good for the most part. -The service is good (I do go on about service because it really makes up half the food and hospitality experience. Having been in the Financial Institutions Customer Experience realm for almost a decade, it is almost instinctive now to gauge every aspect of service delivered, from the front-desk manner of the usher to the culinary/ spirits knowledge of the serving staff). -The live music sessions have always been fabulous. The last time it was a lovely myriad of jazz, folk and country delivered beautifully.