The alarm went off like a screaming banshee, putting an end to Sophia’s dawn time dreams. She had chosen this whining, grating sound to wake up to when she’d got her new phone two years ago, and had kept it; like a sadistic reminder of the torturously early mornings that she had to endure. She sat up in bed trying to hold onto the fleeing threads of her early morning subconscious meanderings. These were the most lucid and memorable of her REM world of visions and omens, the two intuitive genres in which she had learnt to see them pan out, in some way, in her universe.
She got out of bed, the dysania* wrapping around her like a gnarly, leather cloak – impenetrable and rough until the first sips of her tea. And because she wasn’t a “morning person”, that blessed first cup was consumed not at home since she got up with just enough time to get ready in a petulant rush, but at the office. This meant that the brooding glower of the sleep-deprived followed her into the brightly lit portals of corporate enterprise. The tea boy however, was trained to perfection and was the only one really who had the temerity to smile at her while placing within five minutes of her arrival, a steaming mug of the revitalizing beverage in front of her. He would then watch with gratified concentration, as his brew slayed the shrew. The caffeine in the otherwise unremarkable tea blend would work its magic and Miss Sophia would then bestow her first smile of the day on him, the bearer of invigorating brews!
It was the middle of the month, the time when monthly deposit sales goals took on a manic urgency of delivery, wildly elevating the stress hormone levels across the entire Premier Banking floor. The collective cortisol deluge was enough to drown out all undercurrents of cheerfulness and most elements of grace. And it frequently did. Today however, Sophia at least, felt a lightheartedness: one of her customers (he’d been banking with her for a year now) had promised to transfer USD 250,000/- into his foreign currency account with the bank, that was also tagged to her as his relationship manager. That inflow would help to meet her Foreign Currency sales objectives nicely for the month. She allowed herself a little smile while she sipped on her tea, bequeathing it on one of the most critical staff at her workplace: Arshad, the tea boy, that concocter of blessed brews!
The world of Consumer Banking at the foreign banks in the urban centres was, by default, peopled with attractive young professionals mostly under the age of thirty. They were, most of them, graduates of foreign universities and carried themselves with the aplomb of corporate royalty; that imperial air only ever set aside for the rich, the famous and the hefty deposit deliverers. The aesthetic wisdom of this human resourcing, long ago vetted and abetted by the forefathers of the service industry, had played out most satisfactorily in the Pakistani market too. Comely countenances and pleasant demeanours had seen the bank through many a national financial crisis, process breakdown and personality foible. A smile, a gesture and a sashay of well heeled personal service have indeed, countless times worked their magic in smoothing ruffled tempers and preventing stinging letters of complaint being received at management levels or worse, by the banking ombudsman.
Sophia sipped on her third mug of tea of the day. Her lead generation calls were done and she was now at 3 O’ clock in the afternoon, waiting for Amir Taurab to come in and hand deliver the receipt from his remitting bank. He had insisted on giving her the largely superfluous document to ensure his weekly visit to see Sophia Zaidi was still professionally cloaked, thin as that veneer of business formality was. The truth was that Amir Taurab had fallen for his Relationship Manager and had over the last eleven months made every attempt to titillate, impress and win her over. But she was a different cup of tea; a rich high-grown infusion. She was a waif of a woman with the charisma of a queen, unaffected by the trivialities of wealth, good looks and social stature. Heck! He brought them all to the table in not entirely modest degrees either. She had responded genially enough but had kept him at arms length, ever polite, ever proper and oh ever so lovely!
Amir Taurab arrived at exactly 3.05 pm and sat directly across from Sophia’s work station so that if she looked up, she had no recourse but to lock eyes with him. He wore his dark glasses because he believed that they lent him a gravitas over and above the other aesthetics he naturally exuded. Sophia was busy with another client so he waited. The Floor Manager approached him (like she tiresomely always did!) and asked if she might help him. He politely declined (like he tirelessly always did) and said he would wait for Ms, Sophia to attend to him. He had a dull suspicion that his infatuation with his RM* had not gone unnoticed by the rest of her hawk-eyed colleagues.
By and by the object of his affection looked up and at him. He nodded in gracious acknowledgement.
Sophia filled in the term deposit form for another customer (he had been one of her first deposit customer when she had started out as a personal account officer three years ago). She glanced up to ask him about something on the form and looked right into the barely concealed, Rayban Wayfarer-darkened gaze of Amir sahib. God! He was so … indelicate about his feelings. He nodded at her in that strange ostrich like way, to which she dutifully responded with a small smile and a little nod of her own. She wished he’d back off; without taking offence or the entirety of his premier relationship off the bank’s books. It was a sensitive and sometimes stressful balancing act for the female staff at the bank: keeping impassioned admirers at bay, while showing just enough interest to keep them from absconding money bags and baggage.
Twenty minutes later the document was delivered and steaming cups of tea were being partaken of amid the usual banter:
Sophia: ‘Thank you Amir sahib. I’ll make sure to follow up on this remittance. It should be with us in seventy two hours at the latest’.
Amir Taurab: ‘Please call me Amir. The “sahib” makes it all so formal. Otherwise I’ll have to reciprocate with “Sophia ji”.’
Sophia: ‘It’s a bit unusual to do that Amir sahib. I hope you understand’.
A sweet smile; placatory dimpling: holding-on-to-the-deposit geniality. And yet again, for the hundredth time, the ruse of charm and amiability sat nicely between them, gratifying both, customer and Relationship Manager in their own particular ways.
Read Part Two here: https://theroamingdesi.org/2021/10/21/winds-of-change-part-two/
Read Part Three here: https://theroamingdesi.org/2021/10/24/the-reluctant-juliet-part-three/
* Dysania: the inability to wake up in the morning. A chronic difficulty in getting out of bed.
* RM: Relationship Manager